Spring 2019 HRmatters 5 HRmatters is printed on 10% post-consumer FSC certified paper using soya based inks. When necessary to mail an issue in an enclosure, we use an environmentally-friendly, 100% oxo-degradable poly-wrap. Board of Directors 2018-2019 Chair: Janice Harper, CPHR Past Chair: Nish Verma, CPHR Treasurer: Jonathan Webber, MBA, CPA, CPHR Directors at Large: Lana Adeleye-Olusae, CMC, CPHR, MBA Jenna Buckley, CPHR Colleen Coates, CPHR Robyn Normandale, CPHR Erin Polcyn Sailer, CPHR Ryan Savage, LLB CPHR Manitoba Staff Chief Executive Officer: Ron Gauthier Director of Marketing, Partnerships and Membership: Laura Haines-Morrissette CPHR Designation Manager: Lori Brûlé Marketing & Communications Specialist: Megan Funnell Events & Programs Coordinator (Term): Madison Takeuchi Events & Programs Coordinator (On Leave): Lindsey Barnett Administrative & Membership Coordinator: Kayla-Lynn Desorcy Published for: CPHR Manitoba 1810 – 275 Portage Avenue Winnipeg, MB R3B 2B3 Phone: (204) 943-2836 Fax: (204) 943-1109 hello@cphrmb.ca www.cphrmb.ca Publisher: Robert Thompson Editor: Carlyn Schellenberg Senior Design Specialist: Krista Zimmermann Design Specialist: Marisa Giesbrecht Sales Executives: Pat Johnston, Dawn Stokes, Derek de Weerdt Published by: mediaedgepublishing.com 33 South Station Street North York, ON M9N 2B2 Toll Free: 1-866-480-4717 robertt@mediaedge.ca 531 Marion Street Winnipeg, MB R2J 0J9 Toll Free: 1-866-201-3096 Fax: 204-480-4420 www.mediaedgepublishing.com President: Kevin Brown Senior Vice-President: Robert Thompson Director, Business Development: Michael Bell Branch Manager: Nancie Privé Published May 2019 © 2019 CPHR Manitoba. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the association. Publication Mail Agreement #40787580 Please return undeliverable copies to: CPHR Manitoba 1810 – 275 Portage Avenue Winnipeg, MB R3B 2B3 CONTENTS HRmatters SPRING 2019, VOL. 19, NO. 1 FEATURES 7 MENTORCITY: An Online Community for Mentors and Mentees 8  JOURNEY TOWARD TRUTH AND RECONCILIATION: A Business Story 10 AN EVENING OF HR EXCELLENCE Thank you Sponsors 14 THE NEW FELLOW CPHR IN MANITOBA 16 SURVEILLANCE CAMERAS IN THE WORKPLACE: What Manitoba Employers Need to Know 17 MORE DIVERSE DIVERSITY Diversifying Behavioural Patterns 18 MEDIATION AND RESPECTFUL WORKPLACE COMPLAINTS 20 CUSTOMER SERVICE ACCESSIBILITY POLICY: How to Comply with the Accessibility Standard for Customer Service INSIDE MATTERS 6 CPHR Manitoba Chair’s Message 22 New CPHRs and CPHR Candidates 22 HR Movers & Shakers 22 Professional Services Directory