b'haspurchasedAPCOIntellicomfor quality assurance through its Hexagon CAD Dispatch software.Ultimately, the enhanced area will be an improved work environment for communicators by providing them the tools necessary in a modern dispatch environment,includingphysical comfort,reliabilityofsystems,ana-lytics of 911 calls, expansion space in case of critical incidents to allow for moredispatchersconcurrently,plus mentoring space. According to Amy Byers, dispatcher at Owen Sound Police, working at the OSECC has been a fantastic experience. Thestate-of-the-artfacilitiesand tools make every task smoother and more efficient. The team is highly sup-portive,andmanagementprioritizes collaboration, ensuring everyone feels heardandvalued,saidByers. We work in a fast-paced environment that requires growth and adaptation, and the new centre helps to facilitate that. The centre not only enhances internal communicationbutalsosignificantly improves our response time and ser-vice quality.Overall,thenewOwenSound Photo credit: Owen Sound Police Service. EmergencyCommunicationsCentre represents a significant step forward for the police service, its emergency andcommunicationsequipmentinheating ensures the space remainsservice partners and the community. thepreviouscommunicationscentrefunctional despite any singleEnhancedoperationalefficiencywill led to the requirement for a modernsystem failing; allowmorecoordinatedresponses and future-capable location. toincidents.Staffwillbenefitfrom cutting-edge technology and a more Powered by a renovated build-OVERVIEW OF THE NEW CENTRE ing-wide Uninterrupted Powerstreamlinedandcomfortablework TheOSECCofficiallyopenedonSystem and Generator; environment, increasing their well-be-October 29, 2024. The communicationsingandenablingthemtoperform Four large displays featuretheir roles more effectively. Partners centrefeatureseightfulldispatchweather alerts, road closures, firein emergency services will experience desks (radio and NG911) with two calland police responding units andimprovedcollaboration,resultingin takerpositions(NG911).Thedesks911 service delivery informationmore seamless multi-agency efforts.haveindependent worksurfaceandincluding performance; andmonitorheightadjustmentsaswell A new supervisor office allows for aslighting,heatingandcoolingtoSuzanne Bell-Matheson is the Director provideanoptimalworkspaceforquality assurance of the centre. of Corporate Services at Owen Sound communicators working 12-hour shifts.Recently, the OSECC has paired withPolice Service and can be reached at ThecentreincludesthefollowingRapidSOStoprovideenhanced911sbell-matheson@owensoundpolice.com. new features: data from smartphone devices includ- Chris Hill is the Director of IT ServicesRedundant heating and coolinging real-time map tracking as well asfor the Owen Sound Police Service (two separate rooftop units withpending integration of data from fireand can be reached atindependent venting), plus radiantdepartments. Additionally, the OSECCchill@owensoundpolice.com.24 H.Q. Winter 2024/2025'