b'LONG TERM CARE FEATURESTODAYVOLUME 33 ISSUE 212FALL/WINTER 2022 12The Ottawa Hospital Long Term Care Today is published twice a year for:and Extendicare partner on a Ontario Long Term CareAssociation transitional care unit425 University Avenue, Suite 500 Toronto, ON M5G 1T6 Tel: (647) 256-3490 info@oltca.com 18www.oltca.comNational Director of Publishing18Improving care for Maurice LaBordeEditor Roma Ihnatowycz responsive behaviours: Baycrest National Sales Executivesvirtual consultation programBill Biber, Derek de Weerdt,Brenda Ezinicki, Pat Johnston,David TetlockSenior Design Specialist Krista ZimmermannJunior Design Specialist22Resolving concerns: Bethany GiesbrechtPublished by: Perspectives from Ontarios Patient Ombudsmanmediaedgepublishing.com33 South Station Street22North York, ON CanadaM9N 2B224Toll Free: (866) 480-4717 robertt@mediaedge.ca531 Marion Street24Relationship-buildingWinnipeg, MB Canada R2J 0J9 Toll Free: (866) 201-3096 Fax: (204) 480-4420 with Family Councils:PresidentTips for long-term care staffKevin BrownSenior Vice President Robert ThompsonDirector, Business Development28Michael BellBranch Manager28Supporting 2SLGBTQI+ Nancie PrivAll rights reserved. The contents of thisseniors: A new Tool Kit frompublication may not be reproduced by any means, in whole or in part, without thethe City of Torontoprior written consent of the Association.Publication Mail Agreement #40787580Return undeliverable items to:The Ontario Long Term Care Association34If you build it,425 University Avenue, Suite 500Toronto, ON M5G 1T6they will come: Engaging www.oltca.com residents in Residents Councils 34www.oltca.com LONG TERM CARE TODAY 7'