b"RESIDENT-CENTRED CAREIMAGINE by AgeCare Creating a culture of meaningful resident-centred careA geCare has traditionallyCandace Lanthier, Senior Manager ofdeeper, more connected relationships pioneered dementia carethe Imagine program at AgeCare. Butwith their residents so that they can programs and education,what we teach and inspire with ourprovide more personal and effective starting with the Moments That Matteremployees can be used to enhancecare. Participants are recruited from program across the country. With thecare for any of our residents and toall areas of the home: Leadership, organizations recent acquisition ofbuild trusting relationships with ourRNs and RPNs, PSWs, dietary and homes in Ontario, they have added afamilies and each other. recreation staff, and environmental program called IMAGINE by AgeCareservices team members. Topics to further enhance their dementiaAll of AgeCares dementia careinclude effective communication care. What began as a person-centredprograms are unique to thestyles, effective communication, initiative to support people livingorganization and inspired byfacilitating change, the pillars of with dementia has taken off and nowcomponents from other dementiaperson-centred care, and how to form inspires the organizations overarchingcare strategies throughout thetrusting relationships.customer-service approach tointernational long-term care resident care. community. Imagine training isAgeCare's Imagine program conducted through three one-dayemphasizes the importance of The core of Imagine concentratessessions, with time between eachlearning about each resident's on understanding what dementia istraining day for participants to returnbackground, talents and experiences and the strategies around effectiveto their long-term care homes andto find purposeful engagement for relationships, understandingapply what they learned.residents. As one example, AgeCare the meaning behind responsiveuses an All About Me document, expressions related to dementia, andThrough the program, AgeCarewhich has a picture of the resident all of those critical pieces, explainsstaff at all levels learn how to buildand brief talking points on whats of 26 LONG TERM CARE TODAY Spring/Summer 2024"