b'TECH TALKResponsible AIThe five pillars of effective adoptionBy Matthew BradfordA rtificial intelligence (AI) is a toolcare and safety. This commitmentresponsible for the performance with profound and game- requires more than technicaland impact of AI systems. These changing implications for theexpertise; it demands culturalindividuals must have the authority, long-term care sector. But like anyalignment across the organization,resources and mandate to oversee AI tool, it must be wielded responsibly,clear communication, and thefrom development through day-to-day ethically, and in alignment with humanestablishment of guiding principlesuse. They must also use transparent valuesespecially in a field wherethat build long-term trust. documentation when capturing how trust, safety and accountability are keyAI models are trained, which data to successful care outcomes. The five pillars of Responsible AIsources are being used, and how Responsible AI is a commendabledecisions are made. Importantly, Theres a term for this approach:goal on paper. In practice, ensuringthese documents need to be well Responsible AI. For organizations likeits success in long-term care requiresmaintained and accessible to support PointClickCare, it is the foundationorganization-wide commitmentaudits, address concerns, and guide upon which all AI-powered solutionsacross five pillars, each of whichcontinuous improvement . in long-term care are designed.reinforces the others, creating a comprehensive framework for theRegular evaluations of AI performance Our approach is grounded in trust,ethical and effective use of AI. across various patient groups are transparency and collaboration,critical to identifying disparities and says Stuart Feldman, VP, MarketAccountabilityensuring equitable outcomes. Equally Lead, Canada at PointClickCare. WeBefore bringing AI technologiesimportant are swift, well-rehearsed rigorously test and validate our AI withinto their homes, long-term careprotocols for addressing errors, input from clinicians, advisory boards,organizations must establish the rules,minimizing harm, and restoring and industry experts to ensure that itmonitoring and guardrails to ensuretrust among residents and staff alike supportsnot replacescaregivers. they are doing so effectively andwhen issues arise. When problems ethically. This is key to ensuring AIoccur, accountability means taking As Feldman and the team atinvestments meet both performanceresponsibility, communicating openly, PointClickCare see it, Responsiblegoals and moral obligations and acting quickly to resolve them.AI implementations should deliverto residents.actionable, digestible and usableLastly, accountability requires open insights that enable providers to makeUpholding accountability requireschannels for feedback. Clinicians and faster, more informed decisions whilewell-defined governance structuresresidents should have accessible ways upholding the highest standards ofowned by leaders who are directlyto report problems, ask questions, 12 LONG TERM CARE TODAY Fall/Winter 2025'