b'TECH TALKstress. But you need to have those conversations up front. People wontMake it safe and comfortable for people always tell you whats bothering them unless you ask the right way. who dont like change, or are skeptical, to If theres one thing Id encourage long- speakyou can learn the most from your term care leaders to do, its to listen. Talk to staff about what would makehardest critics. Give people permission their jobs easier. Let them imagine solutions. Ask: If you had full control ofto raise concerns by inviting them to your environment, how would you set it up? What would you change?imagine an even better environment and Its well worth the time to havewhat that might look like. conversations a month before launching a pilot to invite team members to ask questions about the process and how it will integrate into their workflows. Make it safe and comfortable for people who dont like change, or are skeptical, to speakyou can learn the most from your hardest critics. Give people permission to raise concerns by inviting them to imagine an even better environment and what that might look like. When you roll out a pilot, keep asking for that feedback and watch for pain points. Go back to them regularly. How are you actually using this solution? Whats working, whats not? For example, in one project weABBY is clinically proven dementia care technology. initiated, we found out that there was an IT issue where the team membersReduces responsive behaviorphones would connect to the wrong network and then they wouldnt havePromotes independent engagement the right access to the solution we were testing. Its not something weHelps to alleviate staff burn-out anticipated and led to us creating a technical playbook and making someABBY is available to residents 24-7, when care-staff is tweaks to the IT set up.not available. Based on Montessori principles, ABBY Q: How do you pick the right invites residents to engage in activity they can easily dovendor partners? themselves. ABBY promotes emotional well-being, cognitive stimulation, and physical activity.We look for vendors who are solving our problem, not just selling us a product. Thats number one.Arrange a virtual demonstration1.800.563.7740 | info@ambientactivity.comNext, we consider attention span and capacity. If were a small client to aMade in Midland, Ontariobig company, we might not get the service we need. If were a big client to a startup, they need to show they can scale up.In the best partnerships, both sides areambientactivity.comexcited. They listen, iterate and co-create. Thats when things really click.www.oltca.com LONG TERM CARE TODAY 21'