b"EQUITY, DIVERSITY & INCLUSIONprovide practical examples of whatthemselves and not have to hide theiradmission process to ensureliving our values looks like. We thenidentity. We want them to know thatthat they are supporting the new take these learnings and find ways tothey will be accepted for who they areresidents appropriately.incorporate them at scale, whetherwhen they move into their new home.through education, orientation orApplying our values as a lens to any organizational practices, so that whatWe also started to use diverse images,change initiative is a way to make sure begins as a small step can grow intoensuring that our new residents canthat we are putting the right processes lasting impact across all of Sienna. see people like themselves in thein place for everyone.images and can picture themselves Make the most of opportunitiesliving in a Sienna community. Focus on progress,An example of this is related to thenot perfection move-in experience for our residents,When our residents move in, theyWe have a very diverse resident an important area of care that wetypically receive a welcome gift population in many of our homes, had decided to review following thethat is personalized to them, andwith residents who speak a wide range pandemic. Since we were going to doalong with that gift, we make a signof languages. The ideal would be to a full overview of how we welcomefor them in their preferred language.offer communication to everyone in our new residents, we agreed, withIts a small effort, but it helps to the language they speak, but long-input from residents and families, thatmake them feel connected to a veryterm care homes dont have broad it would be an excellent opportunitynew environment. translation resources.to make it more inclusive.Lastly, we identified special processesOne step thats been helpful is The first thing we did was change ourfor new residents who identify asusing community resources that intake forms to make the languageLGBTQ2s+ or as Indigenous. We usedare available, such as the excellent more inclusive and gender neutral. Weresources from these communitiescommunication cards from the want residents, when they're comingto provide education for our teamCentre for Cultural Diversity in Ageing in, to feel that they can identifymembers who are responsible for thethat have pictures and phonetic With over 65 years of industry experience, our team is dedicated to ensuring optimal performance, resident comfort, and budget control.Your residents feel their best when they feel at home. Ensuring a comfortable and healthy environment starts with having a reliable HVAC provider who understands the needs of your retirement community. Our expert team ensures seamless installations that meet manufacturer standards, regulations and safety codes, along with comprehensive maintenance and repair services for all systems, including:Heating boilers Storage tanks Make-up AC condensersair unitsDomestic hotRooftop Rooftop units Hot water tankswater boilers exhaust fansGive your residents the comfort they deserve with our HVAC experience & expertise: 1-866-521-7217 or commercialservices@enercare.caEnercare and the design are registered trademarks of Enercare Inc., used under license.ECH3857_OLTCA_Ad_FIN.indd 1 2025-10-14 10:33AMwww.oltca.com LONG TERM CARE TODAY 35"