b'TECH TALKGetting started with technology Stuart Feldman,VP Canadian Market Advice for smaller homes from PointClickCare Lead, PointClickCareF or many smaller long-termand innovation are terrific, but notQuick wins: Workflowcare operators, adoptingeveryone is able to operate on thatLook for places where daily irritation new technology can feellevel, and other homes shouldnt feelslows down your staff, Feldman daunting. At the same time, AI andlike thats the expectation, Feldmanadvises. These are often called the other technologies are increasinglysays. Its about starting small andlow-hanging fruit of technology important to supporting resident careimplementing what makes sense foradoptionchanges that reduce and staff workflow. your home. friction and confusion in the home.In his role as VP, Canadian MarketStart smallFor many homes, improving Lead, at PointClickCare, StuartStarting small and looking for acommunication is the best place to Feldman has heard from many homesquick win is a good way to startstart. Shift handoffs are often an area across North America about theirthe process. Think of it like trainingthat benefits from improvement: technology strategies. In this article,for a marathon, Feldman says. If youmoving critical information from he shares practical advice for homeshavent been exercising, you startbinders, scattered notes, or looking to get started. by walking around the block. In theinconsistent processes into more same way, the muscle for managingstructured accessible formats can Coping with pace of changemake an immediate difference. Some long-term care hometechnological change is built slowly.organizations are early adopters The most important first step isThat might not even need new they implement new tools quicklymaking sure that technology hastechnology, Feldman says. For and build strong innovation cultures.personal relevance for your teamexample, moving information from For others, especially smaller homes,and your home, he adds. Whats youra binder to a managed bulletin the gap between where they are andNorth Star? It could be improvingboard could help to streamline where they think they should be canworkflow, supporting qualitycommunication overnight. Starting feel overwhelming.to look at these problems and testing indicators, reducing inefficienciessolutions is part of building the muscle New AI tools and other technologies but the need for change onlyfor change.are coming forward constantly, andbecomes real when individuals can that pace is only going to accelerate.see direct benefits to their day-to-dayIf you are ready for digital tools, staff When a home is already stretchedresponsibilities. Staff need to know:communication apps and secure thin by funding pressures, staffingHow will this make my work messaging platforms can be powerful, shortages, or day-to-day operationaleasier today? he adds. They can significantly issues, it can be hard to imagine improve communication across your taking on something as big as a Homes dont need to begin with ateam, and free up more time tonew technology strategy. complex transformation. Pick a small,spend with residents. At the achievable goal. That first win createsmanagement level, technologies for I use the analogy that leadingmomentum, confidence, and buy-in,staff scheduling that offer features innovators in the sector are likeand strengthens a homes ability tosuch as automated shift callouts can professional athletes. That drivetake the next step. make a significant difference. 12 LONG TERM CARE TODAY Spring/Summer 2026'