b'DOC it \x1f\x1e\x1d\x1c\x1b\x1c\x1a\x19\x18\x17\x16\x1b\x15\x14\x1c\x1e\x13\x12\x19\x11\x1f\x1c\x13\x1c\x1b\x1c\x1a\x19\x18\x10\x1c\x0f\x0e\x18\x1e\x13\x18\x1f\x16\x19\x0c\x13\x1c\x1a\x19\x18\x17\x1e\x0c\x19DOCit is a mobile app that improves productivity, streamlines workflow,ensures compliance, and standardizes practice across all homes.TECH TALKWhen astand-alone home goes big on technologyA conversation withTrinity VillageExample of DOCit app. Resident names are fictional.T rinity Village, a 150-bed homewe operated. Its embedded in theuse and response times by home area, in Kitchener, Ontario, is oneculture. When we hire, were prettywhich helps not only with resident of Ontarios long-term careclear about how we operate. Our staffcare but with assessing workload.technology innovators. From mobilesee the value of technology and know documentation and self-schedulingthat we dont adopt something for itsWe have also been testing robots for to robots and the use of AI tools, theown sakeit has to have a benefit forsupport such as specific typeshome is often cited as an example ofboth staff and residents. Its going toof social engagement andwhat is possible when technology isimprove your work and often its goingvisitor registration. embedded thoughtfully into to be an improvement for issues like everyday operations. risk and safety. None of these tools exist in isolation. They all connect back to the same Long Term Care Today sat down Q:When people visit Trinity Villagegoal: better care, less wasted time,with Chief Executive Officer Debbytoday, what are the mostmore direct care time with residents, Riepert to understand how Trinitysignificant technology innovationsand clearer information. Village achieved this level of innovation,they notice?what tools have made the biggestQ:How did you make the decisiondifference, and what advice she There are 13 active technologicalto go to a mobile system? What would offer to other small homeapplications we have on the go. Itsadvantages have you seen?leaders looking to move forward hard to pick which ones to highlightwith confidence. but Ill highlight a few that stand out. When we were first exploring mobile documentation, we tested everything Q: Trinity Village is often described asOne is that our entire frontline care tablets, laptops, different phone a technology leader in long-termenvironment is mobile. Staff have asizes, wall screens. We didnt decide care. How did this begin?real-time task and documentationin a boardroom. We had staff test system on phones that we provide.the options and vote. As a result, we It actually goes back much furtherDocumentation, tasks, residentsmade a very deliberate decision to than most people realize. Trinity Villageactivities of daily living (ADLs),standardize on iPhones forcomputerized its care planning in 1994.communication, alerts, self-schedulingfrontline staff.At the time, that was extremely early.for staffits all accessible at the point of care. These are not personal phones. Part of that came from circumstance.Theyre leased devices, managed In the mid-1990s, there was a changeWe also use artificial intelligence (AI) incentrally, refreshed on a regular cycle, in our ownership, and we hadseveral areasincluding common-areaand locked down so they only work access to some new funding. Wecamera systems that support safety andwithin our system. They dont access had to decide what to do with thatinvestigations, an AI-enabled toiletingthe internet or personal apps. They money, and we decided to invest it insystem, a call-bell system, and weveexist to support care. We even use computers and infrastructure. recently installed in-room AI sensors. a standardized colour of the phone cases so families and residents can Once that foundation was in place,We have a call-bell system thatimmediately see when a staff member technology just became part of howproduces reports with data on call-bellis using a work device.16 LONG TERM CARE TODAY Spring/Summer 2026'