b"CHAIRMANS MESSAGE MESSAGE DU PRSIDENT DU CONSEILCam Carswellts been an honour for me to hold the position of chairmanC efutunhonneurpourmoidoccuperlepostede I prsident du conseil alors que lACD fte son 50e anni-as CAM celebrates its 50th anniversary.Today, thanks to our strong membership, very active committees, andversaire. Aujourd'hui, grce au soutien solide de notre our hard working team of Nancy and Marian, the privilegegroupe de membres,nos comits trs actifs etlquipe of being a member and displaying the CAM logo is a sealddiequeformentNancyetMarian,leprivilged'tre of approval that is recognized and respected by consumersmembre et d'afficher le logo de lACD est une marque d'appro-and our industry. bation qui est reconnue et respecte par les consommateurs et The road that CAM has travelled from its incorpora- lensemble de notre industrie.tion in 1969 has had bumps, swerves and gateways. In theLarouteemprunteparlACDdepuissaconstitution sixties and seventies, the moving industry enjoyed a lengthyen1969aconnubeaucoupdesecousses,dembardeset period of federal and provincial regulation, where rates werediversestapes.Danslesannessoixanteetsoixante-dix, set. This ensured economically-healthy moving companiesl'industrie du dmnagement a connu une longue priode de who were able to reinvest their profits into better trucks,rglementations fdrales et provinciales, au cours de laquelle equipmentandfull-timeyear-roundemploymentforles tarifs taient rglements. Cela a contribuassurer la regular employees. stabilit conomique des entreprises de dmnagement qui The 70s and 80s saw moving companies flourish andtaient ainsi en mesure de rinvestir leurs bnfices dans de becomemoreprofessionalandmorefocusedonqualitymeilleurs camions et quipements ainsi que dans la cration and customer service, with federal government contractsdemploistemps plein pour des employs rguliers.securing 40 per cent of long distance moving business, andLes annes 70 et 80 ont vu les entreprises de dmnage-corporate Canada routinely relocating their employees. ment s'panouir et devenir plus professionnelles et de plus However, since deregulation in the mid-1980s, Canadaen plus axes sur la qualit et le servicela clientle, grce has become the Wild West for moving companies.Theaux contrats du gouvernement fdral assurant prs de 40 % emergence and increase in the number of rogue companiesdes activits de dmnagement longue distance ainsi quaux who steal and cheat unsuspecting consumers is alarming. nombreusesentreprisescanadiennesprocdantdefaon The challenge for CAM over these years has been torgulirela relocalisation de leurs employs.promote the best of our industrythe ethical service andCependant, depuis la drglementation survenue au milieu quality assurance of professional moversand combat thedes annes 1980, le Canada est devenu leFar Westdes worstthe fly-by-night scam organizations that tarnish theentreprises de dmnagement. L'mergence et l'augmentation industrys image. du nombre d'entreprises malhonntes qui volent et trompent In 2003, CAM developed a code of ethics for members les consommateurs sans mfiance sont alarmantes.its a code that separates CAM movers from all others. InLe dfi pour lACD au cours de ces annes a t de promou-2014, CAM launched its Reputable Mover Strategy, tovoir les aspects positifs de notre industrielthique du service remove the rogues that are harming Canadian consumersetlassurance-qualitprnesparlesdmnageursprofes-and to assist consumers in finding reputable movers thatsionnels -et de combattre ce quil y avait de pire dans notre wont cheat and abuse them. industrie - les entreprises frauduleuses et uvrant de manire Over the last few years, CAM has been quite successfulfurtive qui contribuentternir limage de notre industrie.at exposing and targeting the criminal element posing asEn2003,lACDalaboruncodedthiquepourses reputable movers. Through a partnership with the Financialmembresilsagitlduncodequipermetdedistinguer Crimes Unit of the Toronto Police Service, several sophis- les dmnageurs membres de lACD de tous les autres. En ticated moving scams were discovered and shut down. To2014, lACD a lanc sa stratgieDes dmnageurs de bonne this day, we continue to feed information to the RCMP andrputationvisantliminer les entreprises malhonntes qui local police. Unfortunately, little is being done by the justicenuisentauxconsommateurscanadiensetainsipermettre system to combat the problem because it is so widespreadces derniers de trouver des dmnageurs reconnus qui ne les nowandmanypolicedepartmentsconsidertheclaimstromperont pas et qui nabuseront pas deux. against these operations a civil matter. CAM will continueAu cours des dernires annes, lACD a trs bien russi itsconsumermessagingaimedatinformingthepublic exposer etcibler les malfaiteurs qui tentent de se faire 8 THE CANADIAN MOVER FALL 2019"