b'SICA 50-YEAR MEMBER PROFILEINTERIOR BY WARREN HEELEYPLUMBING & HEATING Thompson Rivers University Trades building70 YEARS OF PROVIDINGassociation helps to reinforce this professional image in the marketplace.A SUPERIOR LEVEL OF SERVICE AND QUALITYThe key reason for IPHs success is their team of employees. We have a great ince January 1949, Interiorthe expertise of our people betweenteam of people that function in many S Plumbing & Heating (IPH)companies involved in these projects,ways like a family. This culture results in and the Owen family havewe are able to improve efficiencies andteam members that work well together provided quality service tohandle jobs in any part of B.C. andand literally have each others backs, their customers in the Kamloops areabeyond. As an example, IPH workedsays Chris. He went on to say that as and throughout British Columbia.on a recent project involving thepart of their culture, his team prioritizes Three generations of the family havebuilding of a gold mine on the side of agiving back to their community. been involved in the ownership of theglacier in Brucejack, B.C. Interior Plumbing & Heating supports company. The current owners includea number of community institutions, Ed Jurista, DArcy Feller, WayneInterior Plumbing & Heating was oneincluding the Thompson Rivers Marshall and Chris Owen. Presidentof the founding members of SICA inUniversity, the Royal Inland Hospital Chris Owen says, IPH has grown1969. Chriss father Richard servedand the local Food Bank.from a small plumbing and heatingon the SICA Board and was BoardIn September of 2018, Richard service company into a province-wideChair in 1992. Chris also served onreceived the SICA Honourary enterprise of more than 150 employeesthe SICA Board for a number ofMembership award for his longstanding that provides a wide range of services toyears. Interior Plumbing & Heatingcontributions to the industry. Now its customers. considers their SICA membership tosemi-retired, Richard looks back on be very important to the company. Inhis years in the industry and how the Interior Plumbing & Heating servicesparticular, association services suchindustry has changed. In my mind, include residential plumbing andas bidding, tendering and training onbusiness has become much harder than HVAC, industrial and commercialestimating, project management andit was 30 years ago. The plumbing and plumbing and HVAC plus projectsafety are of significant value to IPHheating business is more specialized. management, fabrication and fireand its employees. Where in the past, the industry was protection. Since 2003, when themade up of smaller companies, today company worked on its first large waterOne of the challenges that Chris sees aswe are competing with many large quality project at the Kamloops Centreimportant to the industry is projectingcompanies who have a wide range of for Water Quality, IPH has growna professional image to customers andresources to offer to customers. Because significantly and expanded the scope ofthe public. This helps to differentiateof this, IPH now continually looks at work that they undertake. businesses in the industry that areits business model to ensure we can stay committed to quality and dependabilitycompetitive and grow.In recent years, our business modelfrom those not committed to these changed when we started strategicprinciples. He feels this is anotherFor more information on IPH, project partnerships with like-mindedimportant service provided throughcontact Chris Owen at companies, says Owen. By sharingSICA membership. Belonging to the250-372-3441 or visit iphltd.com.SICA CONSTRUCTION REVIEWFall 201919'